FAQs
Find answers to some of the most common questions about our products and services.
What is the warranty period for your products?
Our products come with a 12-month warranty, covering any manufacturing defects or issues that arise under normal usage conditions.
Do you offer technical support?
Yes, we offer comprehensive technical support including free virtual installation assistance and real-time video support with our Laser Tech Specialists.
How can I schedule a sales consultation?
You can schedule a sales consultation by visiting our Sales Consultation Call page and booking a time that suits you best.
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, and AfterPay for your convenience.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Please check our shipping policy page for more details and the list of supported countries.
Which laser power is suitable for my application?
It depends on the application you want to perform most frequently with the laser. For engraving, lasers with a power output ranging from 50W to 80W are most suitable. For cutting or applications requiring high working speeds, lasers with 100W or more are recommended.
How do I extend the lifespan of the laser tube?
Operating the laser tube continuously at over 70% of its maximum rated power significantly shortens its lifespan. To achieve optimal lifespan, it is recommended to adjust the power to 10-70% of the maximum rated power.
What safety precautions should I take when using a laser engraver?
When operating a laser engraving machine, it's important to follow safety measures such as wearing safety goggles, properly aligning mirrors, selecting the correct material, maintaining proper ventilation, avoiding flammable materials, and never leaving the machine unattended.
