Returns and Refunds
Learn about our refund and return policies to ensure a smooth and satisfactory experience.
What is your return policy?
We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided the product is in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order details. They will provide you with instructions on how to return the item. Please ensure that the product is securely packaged to prevent any damage during transit.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including any shipping charges incurred.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Are there any items that cannot be returned?
Certain items are non-returnable, such as personalized products, gift cards, and clearance items. Please refer to our full return policy for a complete list of non-returnable items.
Who pays for return shipping?
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
